Shipping & Returns

Shipping

We accept orders within Canada. All of our shipments are made via Canada Post. Rates may vary.

We offer free shipping on orders of $250 + before taxes.

At this time, we are not able to make any international deliveries.

Due to the uniqueness of our materials, most of the orders are handcrafted and custom-based.  Please allow 5 to 10 business days for your orders to be shipped after the date of your purchase.

Return Policy

Product must be unworn, undamaged and accompanied by a print out of the original confirmation email.

We will accept your merchandise back within 45 days of your purchase in according to our Repairs & Defects Policy.

Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. We can not refund shipping charges on return items.

Sales items are final sale and therefore are not eligible for exchange or return.

Please note that fish skins are as resistant as any other leather product and will soften and get dirty naturally with time.

How to return:

Repack the item in its original packaging & add receipt. Email us at mymimostore@gmail.com for return address.

For your security, please return your gift with an insured courier company and keep your original receipt. Mimo Inc. is not responsible for items damaged or lost in transit.

Repairs & Defects

Fish skins are as resistant as any other leather product and will soften and get dirty naturally with time.

Its rougher/unraveled look is part of the design and should not be viewed as damaged. If a smoother texture is preferred, you can try carefully trimming using a small pair of scissors.

We will offer repairs on a case-by-case basis. As a first step, e-mail us a picture of the piece so we can assess the issue. A determination will be made whether it is a manufacturing defect or just the natural wear and tear of the product. Each repair can differ and some fees may be applied, after being discussed and agreed upon before the repair occurs.

In the event that one of our pieces bought via mimostore.ca becomes damaged during shipment we will either repair or replaced it. Due to the uniqueness of our natural resources we can not guaranteed a like-for-like match in any pieces replaced. After 120 days of the original purchase, there will be a small materials/service and shipping fee.

Items purchased through other retailers will follow the specific return policy of such retailer.

Once agreed upon the repair and item received, we will return your item repaired within 5-7 weeks of receiving it for repairs. (Subject to part availability*)

*Due to the nature of our products, we may not be able to order certain components needed to repair older items.